We’re working hard to keep you safe

At the HRH Group we have put a high number of measures in place to keep our guests, customers and staff safe and well. Here are some of the procedures we will be using to keep everyone safe and well.

Social distancing

Social distancing is in place throughout the property. Please take a moment to familiarise yourself with the ruling and observe the signs and notifications in property.

Check-in and check out

Check-in at the Reception desk may take a little longer than normal as we can only check in one room at a time to respect social distancing. When arriving please respect the social distancing guidelines if there is someone already at Reception. Social distance signage is in place, please take a moment to read and be aware of the practices.

Reception desks all have plexiglass screens, please do not attempt to go behind the screens when speaking with staff.

Please can we ask that all payments are made electronically and contactless, where possible.

Key cards for rooms are to be dropped in a contactless box in Reception at the end of your stay.

Cleaning

In addition to our usual high focus on cleaning, we are increasing the frequency of deep cleaning, sanitisation, and disinfection of all areas. All high-touch points will be disinfected every 30 mins. A record of this will be on display.

All food preparation areas will be cleaned on a continual cycle.

Sanitisation Stations

Sanitiser will be available throughout the property with sanitisation stations located at all entrances, exits, toilets, waiter stations, and high-frequency areas.

In-room

Where possible, all housekeeping staff will be wearing PPE when cleaning rooms after guests have checked out. Unless asked we will not clean your rooms whilst staying with us to reduce contact.  Some non-essential items, such as pens, notebooks and extra pillows will have been removed.

Food and drink

All menus will be available online on the property’s own website. In some of our properties, we have specifically created menus with an anti-viral coating, which are cleaned between each use.

Breakfast is being served as a buffet. Please respect other guests space when using the buffet. will be served at spaced out tables in the restaurant. Please also be aware our busiest breakfast times are from 8.30am, when you may need to queue for a table.

Staff

All of our staff will be observing a number of additional requirements, including frequent handwashing, social distancing, additional cleaning policies and the wearing of disposable PPE where necessary.

In addition to all of these measures, we are continually monitoring the World Health Organisation guidelines and working with our local Public Health Authority for guidance.

Thank you,

The Teams at the HRH Group

The White Hart Hotel & Apartments, Harrogate | The Yorkshire Hotel, Harrogate | Clementines Townhouse, York  | The Black Horse Inn, Kirkby Fleetham | The Lamb & Lion Inn, York | The Guy Fawkes Inn, York| The Fat Badger, Harrogate | The Pickled Sprout, Harrogate